Cross-border medical services & fees

Plan your medical journey to China with support shaped around your needs: hospital communication, records preparation, appointment coordination, interpreting and practical arrangements. Choose individual services or agree a wider coordination scope with us before work begins.

A bright modern medical building corridor

One medical journey. Support at every stage.

Discuss your visit

Tell us your plans, timing and the support you need. We explain the next steps and agree what we can take on.

Prepare and communicate

We organise and translate the agreed records, submit authorised enquiries and translate the hospital’s replies.

Confirm the plan

We help coordinate appointment requests and practical arrangements around the hospital’s confirmation. You review the plan and each provider’s charges before deciding.

Support while you are here and after

Agreed on-site interpreting and admission or discharge paperwork help keep the visit organised. Follow-up correspondence can be included in the written scope.

Services & fees

Our fees pay for our coordination and language services. Medical bills, accommodation, transport and optional travel are separate costs. Translation and interpreting rates are listed below; other coordination work is quoted in writing for the agreed scope.

Your coordination plan

Before paid work begins, we confirm the documents, hospital enquiries, appointment communication, interpreting dates and any follow-up correspondence included in your quote. Additional work is discussed and agreed before it starts.

Service	How it is charged	Fee (USD)
Questions about process and paperwork	Not charged	Free
Record translation · Standard A single episode of care, or a check-up request. Up to roughly 10 pages	Per case. Includes submission to the institution and full translation of its reply	320
Record translation · Comprehensive One condition, complete history. Roughly 10–30 pages	Per case. Includes submission and full translation of the reply	680
Record translation · Complex Multiple conditions, several institutions, or years of history	Quoted after we see your file list, before any work begins	from 1,200
On-site interpretation	Per day, up to 8 hours. Half day up to 4 hours, which is the minimum booking	280 per day 180 per half day
Medical costs	Paid by you directly to the institution. We never collect these	Set by the hospital

How payment works

Translation is paid before work begins. Cancellation and refunds follow the terms below: completed work is charged as agreed, and payments for uncompleted work are refunded.
Interpretation is invoiced after the days are used, never before.
Fees are quoted in US dollars. Bank or platform charges on the sending side are yours; charges on our side are ours.
We do not discount. If a case is smaller than a tier suggests we quote the lower tier, but we do not negotiate a published fee downward.

What the fee is not

We receive no referral fee, commission or revenue share from hospitals, clinics or physicians. Our service fee is quoted in advance. Any introduction fee from a non-medical provider is disclosed before you use that service.

Refunds

If an institution declines the case, translation work already completed is not refunded; anything not yet done is.
If you cancel before translation starts, refunded in full.
If you cancel during translation, charged for the portion completed, and you receive that portion.
If we cannot deliver, refunded in full, and we will say why.

Clear responsibilities and transparent fees

Our agreement with you covers the translation, interpreting and medical travel coordination specified in your written quote. Your treatment agreement is made directly with the hospital.

Our work covers the coordination and language services agreed with you. The hospital confirms whether it can accept your case, appointment dates, treatment plans and medical charges. You pay medical costs directly to the institution. We receive no referral fee from hospitals, clinics or physicians; any commercial introduction arrangement with a non-medical provider is disclosed before you use it.

We coordinate your visit; hospitals and their physicians provide medical care. We are not a healthcare provider and do not offer medical advice.

Privacy and medical records

Let’s plan your medical journey to China

Start with your plans and practical questions. We will explain the next steps, the support available and the fee for the work you choose.

Plan your medical visit